Collections Specialist - Home Health and Hospice

Are you passionate about the healthcare industry? Come join Healthy Living Network!

We take pride in being a network of home health and hospice agencies operated by experienced professionals with extensive clinical, healthcare, and hospitality backgrounds. We enjoy working with those who put the patient and their loved ones first by finding ways to service individual needs. Our "At Your Service" philosophy allows us to empower employees to provide exceptional patient care.

Healthy Living Network - "At Your Service!"

You will be working under the general supervision of the Collections Specialist Team Lead. As the Collections Specialist, you will perform a variety of duties related to accounts receivable management. You will investigate and reconcile patient accounts as needed. You will provide support to the Accounting Department.

• Monitor Insurance claims by running appropriate reports and contacting insurance companies to resolve claims that are not paid in a timely manner- knowledge of questions to ask for proper processing.
• Identify coding or billing problems from EOBs and work to correct the errors in a timely manner.
• Identify problem accounts and escalate as appropriate.
• Update the patient account record to identify actions taken on the account.
• Work with patients and guarantors to secure payment on outstanding account balances.
• Sort and file correspondence.
• Work with other offices to obtain necessary information to get claims processed.
• Write appeals and include supporting documentation.
• Work with providers to correct the diagnosis or procedure codes so that the claim can be processed.
• Respond to and process insurance refunds.
• Other duties may be assigned.
• Review all remittance advices for accuracy to identify errors or questionable data.
• Uphold Medicare, Medicaid, and HIPAA compliance guidelines in relation to billing, collections, and PHI information

• Associates Degree required or comparable work experience.
• EXCEL and Data Entry experience is a MUST
• 1-3 years combination of healthcare medical claims administration experience.
• Strong attention to detail.
• Knowledge of Microsoft Office.
• Professional verbal and written communication skills.
• Strong collaborative, interpersonal and communication skills and the ability to work effectively with a wide range of personalities.
• Ability to multi-task, organize, prioritize and manage various work assignments in a fast paced, high volume environment.
• Cash Application (Accounts Receivable Clerk) experience preferred.
• Home health and/or hospice billing and collection experience, including processing claim rejections and denials with Medicare, Medicaid, and Commercial Payors preferred.

To apply, send resume to: cgaeta@healthylivingnet.com